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Customer Service
- Shipping & Delivery
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Board Game Central only ships to Australian addresses.
Board Game insures and tracks all products by Australia Registered Post.
Most orders are received within 3-12 business days, once payment has cleared - depending on availability.
Board Game Central takes extra care to ensure that your item arrives to you in a safe and timely manner.
If you need your order before a certain date, please contact us and we will be more than happy to give you an accurate estimated arrival time.
It is important to note that your order will NOT be processed until payment has been cleared.
- Privacy & Security
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In order to complete an transaction, Board Game Central may need to collect personal information such as your name, address, contact details and payment details.
It is important to know that Board Game Central will only use these details to fulfill your requested order. This may include disclosing some of your details to third party companies to complete the transaction requested by you. These may include, but are not limited to, Australia Post, product suppliers and couriers.
Board Game Central does NOT sell or distribute any of your personal information.
Board Game Central takes our customers privacy very seriously. If you have any enquiries about our privacy policy please don't hesitate to Contact Us.
- Payment Options
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At Board Game Central we strive to be as flexible and secure as possible for our customers when processing payment.
For this reason we accept the following forms of payment:
Credit Card
Paying by credit card is fast, easy and secure. We use Paypal to process credit card payments which means Board Game Central do not receive or hold any of your credit card details. An advantage of paying with credit card is that we receive your payment instantly, which means we can begin processing your order straight away.
Paypal
Paying for your order via Paypal is very similar to paying by credit card. It is instant and secure. This is beneficial if you do not have a credit card but do have a Paypal account.
Cheque/Money Order
Although not the fastest form of payment, cheques are still very common and are a good alternative for people who do not have or use a credit card or paypal account. Simply make the cheque payable to 'Board Game Central' and pop it in the mail with either your name or order number so we can trace the payment to your order.
Direct Deposit or 'Electronic Transfer'
Paying by direct deposit involves electronically sending funds directly from your account to Board Game Central's account. When making the payment, ensure you include a reference of either your name or order number so we can trace the payment to your order. Once you have sent the funds, there is generally a processing time of 24-48 hours before we receive the funds. Please contact us on 0422 459 880 to obtain bank account details for deposits.
Lay-bys
We at Board Game Central understand the importance of adhering to a budget; it is for this reason we also offer lay-bys which will also enable you to spread the cost of your order out over a 6 week period. This allows you to enjoy our many choices of products without breaking the Bank. Call us on 0422 459 880 to make lay-by arrangements. If you have any further questions about making a payment please don't hesitate to Contact us.
Due to the fragile nature of our products, Board Game Central uses Australia Post for the method of delivery, unless otherwise negotiated. It is in our best interest that your order is delivered as quickly and safely as possible, for this reason Board Game Central insures all packages and tracks them using Registered Post. In the unlikely event that an item is damaged during transit, you must contact us within forty eight (48) hours of receiving your item. This urgency is crucial to ensure that a claim can be made against the delivery company for compensation of the damage incurred. It is important to note that in this situation that the manufacturer, supplier or reseller, (Board Game Central) are not responsible for any damages incurred during transit. However, it is in Board Game Centrals best interests to ensure that any damages incurred during transit are rectified immediately with the delivery company. It is your responsibility to examine your product(s) immediately after receiving them. If you fail to contact us within the specified time period (48 hours), it will be assumed that you have accepted the item in an undamaged state and Board Game Central shall not be liable to pay for or replace that item.
If a product is found to be DOA (‘Dead on Arrival’), (that is, not damaged during transit) we must be notified within two (2) business days of you receiving your product. In this situation, it remains your responsibility to return the product back to Board Game Central, with consent from Board Game Central. The product must include all original packaging and be in an unused condition to be accepted for inspection. The return of the product will be at your own cost, and must (unless otherwise negotiated with Board Game Central) be sent with an Australia Post money order for the same value at which it cost to send back. Once we receive the ‘faulty product’ we will inspect and determine whether or not the product has a manufacturers defect. If the product is found to be faulty, a replacement of the exact same product will be dispatched immediately. If for any reason that is uncontrollable by Board Game Central, that a product is no longer available, a new product may be negotiated to the same value as the original purchase. If the product is not found to be faulty, the product will be sent back to you immediately.
It is important to note that your order will NOT be processed until payment has been cleared.